EnglishViews: 25 Author: Site Editor Publish Time: 2024-02-01 Origin: Site
You may have bought a x-ray baggage scanner from Safeway System, it works well but now it breaks down.
Or you have a new machine in hand, but how to install and operate ?
How to repair this security scanner ? how to maintain it when it breaks down ?
If you have spare parts in hand, how to replace it to make the machine working again ?
what would be the problem and how to diagnose it ?
For each product, especially for x-ray security inspection scanner, it is very important that the service engineer know when it is produced and the serial number of it.
Based on the serial number, engineers are able to check the record for this specific machine, from the hardware components to software version, so he will know to fix.
Normally for the x-ray scanner machine, you can find the serial number on the ID plate, it is a metal plate sticked to the sides of scanning tunnels.
please take a photo of this ID plate and send to the service engineer whenever you have a question.
Some photos, or short videos about the x-ray security scanners you have now, please send to our engineers.
It is very important, from the photos or videos, the engineer will define the problem, or if he can't make a decision at the first moment, more instructions will be there.
Following his instructions, step by step to diagnose
Within one hour within same day for most of the time, engineer will give you a workable solution for the problems.
According to our record, some customers use our x-ray baggage scanners up to 10 years without problems, while some of them, unfortunately during 5 years operation, there are failures about the hardware. The hardware faulties come from the main components for the security baggage scanners, like x-ray generator (where the x-ray beams out), mainboard, motor roller , power supply box, if your x-ray scanners are based on Windows operating system, highly possible mistake comes from the computer system inside the machine, like hard disk, video card, system clash etc.
Software problems are less for Linux based X-Ray baggage scanner, since we upload the software inside the CPU of mainboard.
In case you encounter any, replace with a new mainboard to fix it very quickly.
If your x-ray security machine is Windows based, highly possible the Windows system clash, you need to install the system and x-ray software after.
But there is also advantange for the Windows based x-ray machines, we can make the remotely controling and diagnose directly in that machine.
Download Sunlogin , share the password, then we can remotely control the machine and make all the neccessary settings for you.
Safeway System owns a big service team for any installation and maintenance on site located in China.
For overseas sites, please go to our sales manager +86-13670213490 (Whatsapp. Wechat. Phone) for quotation.
For normal x-ray security scanners, it is very easy for the installation, since the x-ray machines are all well calibrated and ready to use like household comsumer electronics.
As long as there is employee with engineering background on site, he is capable for future communication with Safeway System engineers once there is any question.
Engineers stand by there and can answer you immediately
Online services around the clock is available by Wechat, which is an popular APP funtional very well in China, instead of Whatsapp, Skype.
Download a Wechat and it is immediate to have the service
If you need help during the registration, contact our sales manager by Whatsapp: +86-136 7021 3490.
It takes efforts for Safeway System to produce and sell x-ray baggage scanners in China more than 20 years.
The brand reputation comes from huge experience both for the production and repairing we have gained though the continous improving.
This year again we have won the seven stars certificate for the aftersales services.
Be professional and serious for customers' satisfactory, we are always driven to do better.
After-sales Service Perfection Certificate
Certificate number: ZRC24FW040024R0M
This is to certify that Safeway Inspection System Limited
After review, the organization's after-sales service perfection reached GB/T 27922-2011 "Commodity After-sales Service Evaluation System",
GB/T 16868-2009 "Commodity Operation Service Quality Management Specification", Q/GDZR 01068-2023 "After-sales Service Perfection" Technical Specifications
Seven Stars
Certificate coverage:
The after-sales perfection of luggage bag security inspection equipment (X-ray security inspection equipment), security gates, desktop liquid safety detectors, explosives and drug detectors, and vehicle bottom safety detection systems (seven-star rating)
Certificate issuance date: January 16, 2024
Valid until: January 15, 2027
This certificate proves that the certified party has a complete after-sales service system and that its after-sales service capabilities are better and more outstanding based on the requirements of national standards.
The validity of this certificate is based on the regular supervision of the issuing agency.
The validity of the guaranteed village certificate can be checked at the China National Certification and Accreditation Supervision and Administration Commission
address: www.cnca.gov.cm. Scan the QR code to check
